Category Archives: Field Reports

Cleanup reports of startupware from the real world.

I’ve won the Google Prize! (Nope. Not Even Close)

Another scam in my mail this morning. And again, because it’s more important to educate email users than to avoid telling scammers what they did wrong, I’ll do just that. Here’s the email with only a minor edit in the email address:

Google Corporation®
Belgrave House,
76 Buckingham Palace Road,
London SW1W 9TQ,
United Kingdom.

NOT a Google prize notice.

We wish to congratulate you once again on this note, for being part of our winners selected this year. This promotion was set-up to encourage the active users of the Google search engine and the Google ancillary services. Hence we do believe with your winning prize, you will continue to be active and patronage to the Google search engine. Google is now the biggest search engine Worldwide and in an effort to make sure that it remains the most widely used search engine, we ran an online e-mail beta test which your email address won J950,000.00 GBP {Nine Hundred and Fifty Thousand Great British Pounds Sterling}.

A winning Cheque will be issued in your name by Google Promotion Board, and also a certificate of prize claims will be sent along side your winning Cheque. In your best interest to avoid mix up of numbers and names of any kind, we request that you keep the entire details of your award strictly from public notice until the process of transferring your claims has been completed, and your funds remitted to your account. This is part of our security protocol to avoid double claiming or unscrupulous acts by participants / non participants of this program. Kindly fill-in the verification and fund release form below.

VERIFICATION AND FUNDS RELEASE FORM.

(1) Your contact address:
(2) Your Tel/Fax numbers:
(3) Your Nationality/Country:
(4) Your Full Name:
(5) Sex:
(6) Occupation:
(7) Age:
(8) Ever won an online lottery?

Please contact your claims agent immediately for due processing and remittance of your prize money to file for your prize claim, kindly contact your CLAIMS agent.

CONTACT CLAIMS OFFICE:

Google Promotion Board
Dr. Brian Robinson
some address at…yahoo.co.jp

NOTE: For easy reference and identification, find below your reference and Batch numbers. Remember to quote these numbers in every one of your correspondence with your claims agent. Ref NO: GCS/G6I/88809, Batch: GUK/679/33/097I.

Congratulations once again from all our staff and thank you for being part of our promotions program.
Lawrence Page
Chairman of the Board and Chief Executive Officer.
©2012 Google Corporation.

So what tells me it’s a fraud, besides the obvious–Google doesn’t give away money like that?
Well, it was sent from a “reply-to” address of “…somebody’s name…@westnet.com.au.”
Westnet is an Australian Internet Service Provider. Google emails comes from google.com.

Next, the Yahoo email address in the letter, pointing to yahoo.co.jp
That’s Yahoo, so again, it’s somebody else’s email service, this time in Japan.

Next, there are 5 attachments. All of them are named “Google Note.pdf” and all of them are 69.1 Kb in size. Google doesn’t do that, either.

More clues:
There’s a Google logo, with a shadow, and a ‘TM’ symbol. Google doesn’t use either, and ‘TM’ is not the correct symbol, in any case. If Google were to choose to explicitly mark the trademark status, it would either be the circled-R ®, for Registered, or ‘SM’ for Service Mark. And the ® wouldn’t be in the physical mailing address–again, Google’s emails are consistent, and they don’t flag every single trademark in text.

The background of the logo is gray–again, not the Google style. There’s that “J” in front of the currency amount, and it’s in “Great British Pounds Sterling”, which is very much like saying “California Dollars”–while understandable, it’s clearly not written by a native of the United Kingdom. Another clue: “you will continue to be active and patronage to the Google search engine.” Probably means “and continue to patronize”.

For those who are more technical: There was no “To:” in the header–it’s a blind carbon copy, so the email went out in bulk. The sending IP resolves to the reply-to domain, but times out on a ping; it’s likely an infected PC, also known as a bot.

Now, the part that surprised me: The attachment is just another copy of the email, and not infectious. So it’s not malware; it’s only another scam that will likely result in either a demand for a delivery fee, or a bogus check and an overpayment request.

Jerry Stern is webmaster at PC410.com and Startupware.com.

Reno Travel Notes for ISVCon 2012

It’s travel-planning time for ISVCon 2012. For those of us who prefer to have either printable maps and guides, or the smart-phone downloadable equivalents, here are some links for getting from Reno International Airport to the Atlantis Casino Resort Spa and the downtown area.

Atlantis Casino Resort Spa direct phone:
775-825-4700

Reno Hotel Shuttle Schedule
http://renoairport.com/sites/default/files/PDFs/110518114-march-2011-hotel-shuttle-schedule.pdf
The shuttle to Atlantis is located outside baggage door ‘D’, and pickup is at 15 minutes before and after each hour, 5:15am to 11:45pm.

Reno International Airport has free WIFI. Details here:
http://www.renoairport.com/passenger-info/free-airport-internet

RNO terminal map:
http://www.renoairport.com/sites/default/files/PDFs/HelpfulMaps/110816124-jul-aug-sep-2011-route-map.pdf

Once you’re at ISVCon at the Atlantis Casino Resort Spa, there is an RTC bus stop outside the hotel. Go North for downtown, get off at the Transit Center, and walk 2 blocks west (towards the Sierra Nevada mountains, frequently visible, or towards the big buildings) for the downtown area. Bus fare is $2. For the ‘Rapid’ bus to downtown (express run, fewer stops), there’s a stop just south of Atlantis, by the Convention Center.

Reno bus transportation information is here:
http://rtcwashoe.com/section-public-transportation

RTC CONNECT: map of route and downtown Reno
http://rtcwashoe.com/Schedules/BusBook/Route_RAPIDCONNECT.pdf

Map of Meadowwood Mall:
http://www.simon.com/Assets/Mall/1256/LEASING_PLAN/5255_MEADOWOOD%20MALL_CurrentWebLeasePlan-1_1.pdf

Vist Reno Tahoe (Reno-Sparks Convention and Visitors Authority (RSCVA))
http://www.visitrenotahoe.com/

Jerry Stern is webmaster at PC410.com and Startupware.com.

Internet: Redundancies, Backups, and Spares

Written by Jerry Stern

There was a power failure here a few months back. 14 hours with no power, and then there were lights outside my window in the dark, and there was a power company truck with cherry picker, a portable lighting truck, and cable truck, all lined up at the power pole, and working in cold rain at 3am. And then the next morning, a fire on same pole took out the other leg of the 240 volt service, just not the 120-volt service I depend on here. I thought I had my communications reasonably well-diversified; now, I still think so, but I made changes, and will consider more.

There was a time when I had no problem turning off the internet, and replying to emails a week later, if that’s when I got back to my desk after a vacation. That was 15 years ago; the world has gotten considerably faster since then. Now, if my business is offline, I can’t monitor websites–can’t really edit them offline because of all the Content-Management Systems (CMS), can’t get to email, can’t get to voicemail, can’t do much at all.

To protect myself from outages, I have backups and redundancies. My business phone is a traditional land line, sometimes called POTS as an acronym for ‘plain old telephone service’, but my personal phone line is from the local cable company, where it is half the cost, and just having it results in a discount on my internet service, so the net cost is that it reduces my bill by $8 a month to have it. OK, the business line stayed up in the outage; cordless phones failed, but there’s one corded phone on each floor of the house. The personal phone line failed, despite having built-in battery backup and being plugged into an Uninterruptible Power Supply; when the system dies at the pole, there’s nothing to do.

Internet is another matter; when power came back on, the internet and the private phone line stayed down. The cable company was able to reset the phone remotely after I called in on the land line, but Internet was still down, and they scheduled that repair for four-days out. In typical clueless-cable fashion, they neglected to find the regional outage, which was fixed some 12 hours later, but still, I had no internet, and a promised 4-day outage, on a Monday of what was going to be a very busy week.

Backups Chosen

I added a smart phone with a good data plan. That gives me options that don’t rely on any cables coming into my office, either internet or power. It’s not a fix for every problem in an outage, but it’s a start. Next: How to filter spam on a smart phone. (to be continued…)