AntiVirus Software EPIC FAIL by Design

Got an invoice in the mail this morning. A company I never heard of, with this message:

Here is your bill.

Waiting for your answer

Risus Incorporated
Lev Mckenzie
(896) 756-0588

The attachment is named “Risus Incorporated.bill42zo.06.p24me38i.rtf”.

So what’s wrong with that?

  • I have no business relationship with any of those names.
  • The company name doesn’t match the email domain.
  • 896 is a fake area code.
  • That last name is odd–that ‘k’ in ‘Mckenzie’ should be capitalized. Who misspells their own name?
  • The web site matching the email address that appears to have sent the email is the “Arab Real Estate Company”, with what appears to be a legit web site in Arabic.
  • The “invoice” is a RTF file, also known as a “Rich Text File”; that’s what we programmers used to use to create help files, so it is very capable of holding scripts and program code, but it’s a horrible choice for sending an actual invoice.

PhishSo it’s an obvious fake: a phish, an attempt to get me to open something I shouldn’t. OK, with caution, I looked inside. (Don’t do what I do. I’m a professional, and I don’t just double-click to see if anything explodes.) Inside there are multiple pages of this:

 

valvular wishbone sallymen poop gyn underdepth fearfulness feistiest vapulate gigsmen hemagglutinate bridoon diactinism shiplet subintegumental marliest vagabonding proamateur atamasco supracargo teleplay spherify rhytidome unheart verifiably neobotany horizontalism presbyterianism fatigues reconsign ower incontrollable gangliglions externa allopathically creep witches cicatrices scrappiest hardfistedness harakiri subcortically privily sappily intendence nearshore hypereutectoid chylidrosis metosteal sarcasm's dropsied earthing devour patashte stereoelectric brattie counterprove adventure resprout hyperparasitize humanised unevil pinyin prerighteousness pidgized shellful recompute ultrafiltration masslessness spig expectance voidance multipartisan fin mandrin mezair wastes audiotapes contrariness nonrefractional abnormalise wrihte morphonemics splenetive utilize goniostat chondrocranium

Well, that’s just a paste of words, mostly from a scientific dictionary, in random order, probably chosen because scientific terms are basically international, and would not trigger a “Wrong language” alert in an automated scan.

After a lot of that, I can see function calls to Windows libraries. In other words, yes, it’s a program or a script. Beyond that, I leave it to the malware labs, and yes, I sent a copy to one of the top providers, and they will share it with the other anti-malware companies.

FAIL

And here’s the issue. The computer that this arrived on has in excess of 12 layers of security filtering, between software, settings, and plugins that block evil activity, and is 100% up-to-date, confirmed with three different products. The message wasn’t flagged by Clam Antivirus on the mail server. And on arrival, I saved the attachment, and manually scanned it with three anti-virus and anti-malware products.

There were NO ALERTS AT ALL. Why? Because these anti-malware products are based on a spell checker. They do a mathematical calculation of the contents of a known-evil sample, and come up with a long number that identifies exactly that file, and they save that and send it out to all the computers running that AV product. Takes three days from submission to prevention. But this sample is full of dictionary words. Well, if the malware authors are generating new random pages of word scrambles in each attached RTF file, not one of their “invoices” will ever be detected. EPIC FAIL. Even if they don’t send you a dictionary, there’s a three-day lag time, and until then, the malware is undetectable.

The Fix

  • Educate your users.
  • Don’t open suspicious attachments.
  • Keep your patches up-to-date. Automate it, so that published security holes used by the bad guys aren’t available on your systems.
  • Use ONLY non-Administrator accounts on your computers.
  • Uninstall software that connects to the internet when it’s no longer needed, to reduce attack surface and reduce needed patches.

So there’s no infection here. I didn’t open the invoice. I don’t owe money to a real estate company in Saudi Arabia. Deleted. And you don’t need software to tell you when an email is just plain impossibly wrong.

Windows 10 Upgraded? Check Your Backup Software!

Windows 10 Download Status

The free upgrades to Windows 10 ended this morning, around 6am Eastern, or midnight at the International Date Line. What to do now? Well, hold on tight for the ‘Anniversary Update’, coming next week. And you can tweak Windows 10 to skip showing ads; look for ‘Windows ppotlight’ in Settings, Personalization, Lock Screen, and choose a picture instead. And turn off “Get fun facts, tips, tricks and more on your lock screen.” At best, it’s clutter on a locked computer’s screen, at worst, well we’ll see how that develops.

Backups Still Working?

More important than the inevitable new-software tweaks, however, are to check your backup software. That means start the program, and see if it works; some older versions of backup software are being detected as dangerous in version 10. Update to the current version as-needed.

Now go and look at the actual backups, and restore a few files. Does it still work as it should?

Notifications icon in Windows 10Operating system updates are a big deal. Windows deleted some programs and apps during the upgrade. Some of them, it warned you, well, after the fact, that it had removed them, by a chirp and a notification in the bottom-right of the screen. You can read those again–click the notifications icon, immediately left of the clock.

Missing Stuff?

Most of the deletions that I’ve heard about or seen have been software tools used by repair techs and consultants like myself. Anyone using those won’t have a problem reinstalling the latest version. But XP Mode is gone! That’s not news, XP Mode wasn’t available in Windows 8 or 8.1, either, but it was a separate downloadable add-on for Windows 7, from Microsoft, and there’s no notice that it was removed.

XP Mode was basically Windows XP in a box. It was handy for running an old program that isn’t compatible with Windows 7. If you lost XP Mode, switch to Oracle VirtualBox instead. It’s free, faster, and runs in Windows 10. You have to provide your own operating system to load inside VirtualBox; there are plenty of online guides on how to do that.

Backup Glossary: Pick Two Types

by Jerry Stern
PC Systems Consultant, PC410.com
Westminster, Maryland

I’ve explained image backups here a few times, but a refresher is due: An image backup records the contents of an entire hard drive. It’s like a snapshot, so that if the drive stops working, the image can be copied back onto a replacement drive.

It’s a misleading term, because backup software products, mostly, don’t have that option. They each have a few options, and then the large-business products add more. It’s complex, but remember that two of these backup types are all you need, with one of them out of the building.

  • File Sync:  This is an uncompressed copy of a set of folders to a backup location. It’s a cheap version of replication, for documents only. For a very small network, the drive used as the backup can be switched into use as a very basic file server in a few minutes.
  • System Backup: Usually, this is a backup of Windows, the ‘C:’ partition, and documents and data stored in the default ‘Users’ folders. It doesn’t include the contents of other drive letters. This works as an image backup if the computer’s drive has no additional drive letters.

hard-drive-to-backup

  • Disk Backup: This is close to an image backup, but usually not reliable for bootable drives like C:, because not all backup software will restore the boot settings.
  • File Backup: Choose your folders. It’s a very targeted backup.
  • Replication: This is a virtual copy of a server, usually saved to a NAS/network-attached drive, or a SAN/storage-area-network (same thing, but more of them). When a server fails, the virtual copy can replace the original as an online (local or cloud) copy of the original server, and work well enough to make do until a new server can be put in place.
    Advantage over the other backup types: Speed, under 5 minutes downtime. Disadvantage: Cost: Around $200 per month for a single server, plus a pricey high-end network-attached drive.
  • Cloud Backup: That’s backup to backup servers on the internet, and it can run either nightly, or it can backup documents all day as you edit, and generally keeps multiple versions. Best for document backups, but not practical for image/system backups, because the volume of data to upload would be too large in most offices; it would use up all your data allowance on your internet connection, even on cable, which is usually limited to 250 Gb per month.

Way too many options, right? Again, most offices should pick two.

The choices are based on a few factors:

  • What risks you expect: Drive failures and cryptoware are the same problem, on one computer–everything is missing. Both require full-image backups and document backups. For a small network, replication of the file server is a better strategy.
  • What you back up: Documents and databases are handled in different ways, and the best backup for ‘nothing but spreadsheets’ is not adequate for a database.
  • How much you back up: How many users’ documents need to be backed up.
  • How much down time you can afford: How long until you need to be back in business after the lightning strike?
  • How many offices you have: Two offices can backup to each other, like a private cloud.
  • How much data you can afford to lose: If your answer is ‘one day of data entry’, nearly any nightly backup will work. If it’s ‘one second’ of work, you’re probably running a multi-national airline, and there are multi-continent real-time synchronization and automatic load-balancing and failure management systems for that, with more acronyms and unclear names.